1win Rules and Regulations in India

By creating an account on 1win, you enter into a binding user agreement that governs your use of the website, mobile application, and related services in India. Please read these general provisions carefully before placing any bet or claiming a bonus.

Eligibility and registration

• You must be at least 18 years old and legally allowed to participate in online betting in your state or territory in India.
• Access from states that prohibit online betting, such as Telangana and Andhra Pradesh, is not allowed. The restricted list may change according to local law.
• One account per person. Duplicate accounts, proxy registration, or third-party registration are prohibited.
• During registration you must provide accurate details and keep them updated. Verification may require PAN, government ID, address proof, and payment method ownership.

Your responsibilities and proper use

• You are responsible for safeguarding login credentials and for all activity under your account.
• The platform must not be used for unlawful activity, match fixing, market manipulation, arbitrage using bots, scraping of odds or content, or any form of collusion.
• Any attempt to bypass geographical, device, or IP controls is a breach of these terms.

Modification of terms

• The operator may modify these Terms and Conditions and related policies. Updates will be posted on this page, and continued use after changes means acceptance of the revised terms. Material changes may be notified by email or notices within the account area.

Content and intellectual property

• All software, data feeds, markets, event information, odds, text, graphics, and trademarks are protected. Limited personal use is granted for viewing and placing bets. Commercial use, redistribution, automated harvesting, or republication is not permitted without prior written consent.

Bonuses and promotions

• Bonuses are subject to specific terms including eligibility, wagering requirements, expiry, and maximum conversion limits. Abuse of bonuses through multiple accounts, blocked patterns, or contrived betting is prohibited and may lead to cancellation of bonuses and winnings.

Liability and indemnity

• Betting involves financial risk. You accept that losses may occur.
• Service availability may be affected by maintenance, outages, or events beyond reasonable control. No liability is accepted for indirect or consequential loss, loss of data, or loss of opportunity.
• To the extent permitted by law, total liability for any claim is limited to the amount of the stake related to the disputed bet or the amount in your account at the relevant time.

Eligibility to place bets

• Only verified users who meet age and legal criteria may place a bet. You must be physically located in a jurisdiction where online betting is allowed at the time of the transaction.

Bet acceptance and settlement

• A bet is accepted once it appears in your bet history with a ticket ID and status showing as accepted. Pending or processing status means the bet may not be confirmed.
• Markets can be suspended or closed at any time. Bets placed after the official start of an event, where such bets are not permitted for that market, will be voided unless it is an in-play market.
• Settlement is based on official results from governing bodies or reputable data providers. In the absence of an official source, reasonable evidence will be used.

Odds, errors, and palpable mistakes

• Displayed odds may change before acceptance. The odds at acceptance are binding.
• In case of an obvious error in odds, markets, or settlement, the operator may void the affected bets or settle at the correct odds that should have been available at the time of acceptance.

Bet limits and stake rules

• Minimum and maximum stakes per market are shown in the bet slip or market rules. Limits may vary by sport, event, market type, and account status.
• The operator may refuse a bet, limit stakes, or set exposure limits for risk management or legal reasons.

Calculation of returns

• Returns are calculated as stake multiplied by accepted odds, minus any applicable charges shown at placement.
• For each-way, system, or accumulator bets, settlement follows the specific market rules presented during placement.
• Dead heat rules apply where applicable. If an event is shortened, postponed, or abandoned, settlement follows published market rules.

Cancellations, voids, and cash out

• Bets on voided events or markets are returned to the account balance.
• Cash out is not guaranteed and may be unavailable or reversed if a pricing or settlement error is detected.
• Any attempt to exploit delays in data or video streams to gain unfair advantage may lead to bet cancellation and account restrictions.

Funding and withdrawals

• Account currency for India is INR. Exchange rate conversions, if any, are shown at the time of transaction.
• Deposit and withdrawal availability depends on verification status and location. Only payment methods in your own name may be used.

Methods, limits, and fees

• Supported options may include UPI, IMPS, bank transfers, net banking, cards, and approved e-wallets. Availability varies by time and provider.
• Minimum and maximum amounts per operation are displayed in the cashier. Fees, if any, are displayed before you confirm a transaction.

Processing times

• Deposits generally credit instantly or within a few minutes, subject to bank or network conditions.
• Withdrawals may require internal review. Typical processing is within 24 to 72 hours after approval. Bank settlement times can extend delivery.

KYC and AML controls

• Before any withdrawal, identity verification may require PAN, government ID, address proof, and verification of payment ownership.
• Enhanced checks may apply where cumulative transactions exceed thresholds or risk indicators are present. Source-of-funds documents may be requested.

Restrictions and reversals

• Third-party payments are not allowed. The operator may reverse deposits or freeze funds if misuse, chargebacks, or AML concerns arise.
• Withdrawals are usually processed to the same method used for deposit, subject to technical constraints. Splits across methods may be applied for security compliance.
• Requested withdrawals can be canceled by you until they are marked as processed. The operator may cancel or pause a payout if legal, security, or verification issues arise.

Responsible betting safeguards are provided to help you manage your behaviour and protect your rights.

Player protection tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly caps via your account settings.
• Session controls: reality checks, time-outs, and cool-off periods to pause betting activity.
• Self-exclusion: temporary or permanent exclusion on request. Open bets will be settled, and future marketing is suppressed during exclusion.
• Self-assessment: questionnaires and guidance to help you read signs of risk and adjust your use of services.

Best practices

• Only bet money you can afford to lose.
• Do not chase losses or rely on bonuses to recover losses.
• Track time and spend regularly, and pause during stressful periods.

Support and assistance in India

• Tele-MANAS national mental health helpline: 14416 or 1-800-91-4416.
• Gamblers Anonymous meetings where available in major cities.
• International support resources such as Gambling Therapy and GamCare offer online guidance.

To activate any control or to request self-exclusion, contact customer support through the account help menu.

The platform implements risk-based measures to deter money laundering and terrorism financing in India, in line with applicable laws and international standards.

KYC and onboarding

• Identification is required before withdrawals and may be requested at registration or when risk triggers occur.
• Verification may include PAN, government ID, liveness checks, address proof, and confirmation that payment instruments are in your name.

Monitoring and detection

• Transactions are monitored for unusual patterns such as rapid cycles of deposits and withdrawals, structuring to avoid thresholds, or activity inconsistent with stated profile.
• Sanctions and PEP screening may be performed. Additional source-of-funds or source-of-wealth evidence can be requested.

Consequences of non-compliance

• Failure to complete KYC or provide requested documents may lead to restrictions on the account, temporary fund holds, cancellation of bonuses, or blocking of services.
• Where required by law, suspicious activity may be reported to competent authorities. Accounts may be closed and balances frozen pending investigation.

This Privacy Policy explains how personal data is collected, used, and protected in India and outlines your rights under applicable privacy laws, including the Digital Personal Data Protection Act, 2023.

Data collected

• Registration and KYC data: name, date of birth, PAN, ID details, address, contact information.
• Account and transaction data: deposits, withdrawals, bets, bonuses, balances, payment method details.
• Technical data: IP address, device identifiers, operating system, browser, app logs, approximate location, cookies, and similar technologies.

Purposes and legal bases

• To provide services and manage the account, including betting, payments, and support (contract performance).
• To meet legal obligations, including AML and responsible gambling requirements (legal obligation).
• To protect platform integrity, prevent fraud, and improve performance (legitimate interests).
• To send service messages and, where consented, marketing about offers and bonuses. You may opt out at any time.

Sharing and transfers

• Data may be shared with payment processors, identity verification providers, data hosting partners, and analytics vendors under contracts that safeguard confidentiality.
• Data may be stored or processed outside India. Appropriate safeguards are applied according to applicable law.

Your rights

• Access, correction, and deletion of your personal data subject to legal and regulatory retention requirements.
• Objection or restriction of processing where permitted, and withdrawal of consent for marketing.
• Portability where technically feasible.
• Submit a grievance through the support channel. A data protection contact will respond within a reasonable period.

Retention and security

• Data is retained only as long as necessary for the purposes set out above and to comply with legal requirements, including AML record-keeping.

Strong security controls protect your account, transactions, and personal data.

Technical measures

• Transport Layer Security protects data in transit. Sensitive information is encrypted at rest according to industry practices.
• Payment data is handled by PCI DSS compliant processors.
• Infrastructure is segmented and monitored through intrusion detection, rate limiting, and anti-bot systems.

Account protection

• Two-factor authentication is available for login and key account actions.
• Strong password rules, device recognition, session timeouts, and login alerts help prevent misuse.
• Repeated failed attempts may trigger temporary locks and additional verification.

Operational practices

• Regular security testing, vulnerability management, and access controls are applied.
• Incident response procedures are maintained to investigate and remediate security events.
• You must keep credentials confidential, update devices regularly, and contact support immediately if you suspect unauthorised access.