1win Rules and Regulations in India

These Terms and Conditions govern use of the official website and mobile application in India. They apply to every account created through registration and to all betting services and bonuses offered to India-based users. By accessing or using the platform, you agree to comply with these legal requirements and your rights and obligations under them. Local laws may restrict betting in certain states, and you must ensure you are allowed to use the services in your location.

General Terms

  • Agreement and scope
    • By creating an account, you confirm that you have read and accepted these Terms and the Privacy Policy, along with any sport or casino game rules, bonus terms, and house policies published on the site.
    • The operator may update the Terms at any time. Material updates will apply from the date they are posted. Continued use of the services after an update means you accept the revised Terms.
  • Eligibility and legality
    • You must be at least 18 years old and capable of entering into a binding contract under Indian law.
    • You are responsible for checking if betting is allowed under the laws of your state or territory. Access is prohibited where betting or online gambling is illegal. Users from jurisdictions that ban such services, including certain Indian states such as Andhra Pradesh and Telangana, must not use the platform.
    • One account per person is permitted. Duplicate accounts may be closed and bets voided.
  • Proper use of services
    • The services are for personal, non-commercial entertainment. Any automated, fraudulent, or abusive use, including arbitrage or collusive betting on any event, is forbidden.
    • You agree not to interfere with site operations, manipulate odds or markets, or breach security protocols. Attempts to obtain unauthorised access may lead to suspension.
  • Content and intellectual property
    • All site content, including data, odds, markets, software, logos, and layouts, is protected by intellectual property laws. You are granted a limited licence to access and use the services for placing bets and managing your account.
    • You must not copy, redistribute, or exploit any content without prior written permission from the operator.
  • Liability and disclaimers
    • Markets, odds, bet settlement data, schedules, and results are provided as-is. The operator is not liable for losses arising from: interruptions of services, telecom failures, force majeure, third-party errors, or events beyond reasonable control.
    • To the extent permitted by law, liability is limited to the amount of your relevant stake on the affected bet. Nothing excludes liability for fraud. 1win may cancel or void bets if integrity of an event or market is compromised.

General Betting Rules

  • Eligibility to place a bet
    • You must be logged in, have a verified account, and have sufficient cleared balance. You must not be located in a restricted jurisdiction when placing bets.
  • Bet acceptance and processing
    • A bet is accepted once it appears in your bet history with a unique reference number. Pending or timed-out submissions are not confirmed bets.
    • Odds are subject to change until the bet is accepted. If odds change during submission, the platform may offer the nearest available odds or reject the bet.
  • Minimum and maximum stakes
    • Minimum and maximum stakes depend on the sport, market, and your account status. Limits are shown on the bet slip or market page. The operator may adjust limits, suspend markets, or cap potential winnings without prior notice.
  • Settlement and calculation
    • Settlement is based on official results and governing body decisions at or immediately after the conclusion of an event. Subsequent corrections may be ignored unless a specific market rule states otherwise.
    • Winnings are calculated using the accepted odds multiplied by the stake, subject to market rules and any applicable maximum payout caps shown in the rules section.
    • For accumulator or multi bets, if one selection is void, that leg may be settled at odds of 1.00, and the remainder stands.
  • Cancellations, voids, and restrictions
    • Bets may be voided for palpable error, obvious pricing mistakes, event cancellation, venue changes causing material impact, or rule breaches such as late betting after an event has started where in-play is not allowed.
    • If an event is postponed or abandoned, settlement follows the specific sport rules. If no rule applies, unsettled bets may be void after a reasonable period.
    • The operator may restrict or close accounts, refuse bets, or remove bonuses where irregular betting patterns, syndicate activity, or fraud indicators are detected.
  • Bonuses and promotions
    • Bonus and free bet use is subject to dedicated terms, wagering rules, market restrictions, and expiry periods. Bonus abuse may lead to cancellation of bonuses and related winnings.

Payment Rules

  • Funding your account
    • Accepted deposit methods for India may include UPI, IMPS or NEFT bank transfers, debit or credit cards, selected e-wallets, and supported cryptocurrencies where allowed by law. Available options depend on your account location and verification status.
    • Minimum and maximum deposit amounts are shown in the cashier. The platform does not normally charge deposit fees, though your bank or payment provider may apply charges.
  • Withdrawals
    • Withdrawals are processed to the original funding method wherever possible, subject to method rules and availability. Additional verification may be required before a first withdrawal and for subsequent transactions.
    • Typical processing times: instant to 24 hours for approved e-wallets, 1 to 3 working days for bank transfers. Times can vary due to security checks, provider downtime, bank holidays, or compliance reviews.
    • Minimum and maximum withdrawal limits are displayed in the cashier. Requests exceeding limits may be split.
  • KYC and AML checks
    • Before enabling withdrawals, the operator may request identity verification such as government ID, PAN, address proof, and payment ownership proof. Source of funds or source of wealth information may be required for higher-risk activity.
    • 1win may suspend transactions or hold funds pending completion of due diligence or AML reviews where risk indicators are present.
  • Transaction restrictions and reversals
    • Deposits must originate from payment instruments registered in your name. Third-party payments are not permitted.
    • The operator may decline or reverse transactions that violate Terms, exceed limits, return as chargebacks, or trigger AML alerts. Completed deposits cannot be cancelled. Pending withdrawals may be cancelled by you in the cashier unless under security review.
  • Currency and fees
    • Indian rupees are supported for India accounts. Conversion rates for other currencies are determined by the payment provider. The platform may pass through provider fees where notified in the cashier.

Responsible Gambling

  • Commitment to safer betting
    • The platform supports balanced entertainment and discourages excessive betting. Tools are offered to help manage use of services and protect your account.
  • Control tools
    • Deposit, loss, and wager limits that cap spend per day, week, or month.
    • Reality checks and session reminders to help you track time spent on bets.
    • Time-out cooling-off periods for short breaks.
    • Self-exclusion for longer periods. During exclusion, you must not attempt to access the account or create a new one.
  • Practical guidance
    • Set a budget before placing a bet and avoid chasing losses.
    • Do not bet under the influence or when tired or stressed.
    • Keep minors away from devices used for betting. Consider device-level blocking or third-party blocking software if helpful.
  • Support and resources
    • Gambling Therapy: online support and self-help resources at gamblingtherapy.org.
    • Gamblers Anonymous India: find local meetings and help at gamblersanonymous.org.
    • Tele-MANAS (India mental health helpline): dial 14416 or 1-800-91-4416.

Anti-Money Laundering

  • Legal obligations
    • The operator implements controls aligned to international AML and counter-terrorist financing standards to protect users, the platform, and the integrity of events and markets.
  • Customer due diligence
    • Verification measures include identity checks, address confirmation, payment method ownership, and when warranted, enhanced due diligence such as source of funds or wealth. Screening against sanctions and PEP lists may be conducted.
  • Monitoring and reporting
    • Transactions are monitored to detect unusual patterns, rapid deposits and withdrawals, chip-dumping behaviours, or use of third-party instruments. Suspicious activity may be reported to competent authorities where applicable.
  • Consequences of breaches
    • The operator may decline transactions, freeze balances, restrict access, close accounts, void bets, or forfeit bonuses if AML concerns arise. Requests for information must be answered promptly to avoid disruption of services. 1win may retain records as required by law.

Privacy Policy

  • Data collected
    • Registration and account data such as name, date of birth, address, email, phone.
    • KYC documentation and verification outcomes.
    • Transaction and bet history, balances, payment details stored by payment providers.
    • Device, log, and usage data including IP address, browser, app identifiers, and cookies.
    • Marketing preferences and communications with support.
  • Purpose of use
    • Provide and operate services, process bets and payouts, and manage bonuses.
    • Verify identity, prevent fraud, ensure security, and comply with legal obligations including AML.
    • Improve products, conduct analytics, and personalise content where permitted.
    • Send service messages and, subject to consent or legitimate interest, marketing communications that you can opt out of at any time.
  • Sharing and transfers
    • Data may be shared with verification vendors, payment processors, fraud-prevention partners, analytics providers, and professional advisers under contracts and safeguards.
    • Information may be transferred to servers outside India. Appropriate measures are used to protect data during cross-border transfer.
  • Your rights under Indian law
    • Request access to and a copy of your personal data.
    • Seek correction or updating of inaccurate data.
    • Request deletion where not required for legal or contractual purposes.
    • Withdraw consent for processing based on consent, without affecting prior lawful processing.
    • Use the grievance channel stated in the Privacy Policy for complaints or queries.
  • Retention and cookies
    • Data is retained for the period necessary to provide services and to meet legal obligations, then securely deleted or anonymised.
    • Cookies and similar technologies help operate the site, measure performance, and remember preferences. You can manage cookies in your browser or app settings, though essential cookies are required for basic functionality. 1win applies security and privacy measures to reduce risk.

Security

  • Platform safeguards
    • Transport-layer encryption protects data in transit. Sensitive data is stored using layered access controls and audit logging.
    • Account protection features include strong password requirements, optional two-factor authentication, session timeouts, and device-based checks for unusual logins.
  • Operational measures
    • Continuous monitoring detects suspicious activity such as rapid multi-account access, abnormal betting patterns, or credential stuffing attempts.
    • Regular security testing and vulnerability management are undertaken. Third-party payment providers apply industry security standards for card processing.
  • Your responsibilities
    • Keep login credentials confidential, enable two-factor authentication, and secure your devices.
    • Notify support immediately if you suspect unauthorised access, compromised payment instruments, or errors in your account. The operator may temporarily lock access during investigation and request verification to restore services.

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