1win India Support and Customer Service

Live chat is the quickest way to get an answer. Use it for most questions and real-time fixes.

How to access

• On website: tap Support in the bottom corner, then start chat.
• In Android or iOS app: Profile > Support > Live chat.
• If chat does not open, clear cache and try again on mobile data and Wi‑Fi.

Best for

• Login problems, 2FA, and password resets.
• KYC document checks, account verification status.
• Deposit not credited, UPI/IMPS issues, bonus queries, bet settlement.
• Withdrawal status and limits.
• App or game not loading.

Hours and languages

• 24×7 live chat in IST.
• English supported always. Hindi when an agent is available.

Expected response time

• First reply: 1 to 3 minutes.
• Simple fixes: under 10 minutes.
• Complex cases that need checks: 15 to 30 minutes or a follow-up by email.

Tips for faster help

• Start your first line like this: Issue + Account ID + Registered phone or email.
• Share order ID, transaction UTR, and time if it is a payment question.
• Attach screenshots of errors and payment slips.
• Keep the chat in one thread so the 1win live support agent can track history.
• If you drop, rejoin the chat from the same device to keep context with the 1win support team.

Email is best for detailed cases and when you need a written record.

How to send

• Use the Contact or Support form inside your account to send an email ticket.
• If a support email is shown in your profile, write from your registered email only.
• Include: account ID, registered phone or email, issue summary, steps tried, and attachments.

Best for

• KYC or account review that needs documents.
• Payment disputes or chargeback queries.
• Responsible gaming requests and account settings.
• Formal complaints and policy questions.

Contact and hours

• Use the support email listed inside the website or app. Do not trust addresses from third‑party sites.
• Tickets are accepted 24×7. Processing happens in queue order.

Expected response time

• Acknowledgement: within 15 minutes.
• First human review: 2 to 12 hours.
• Full resolution: under 24 hours for most cases. Complex reviews can take longer.

Tips for faster email resolution

• Subject line format: [Issue Type] – [Account ID] – [UTR/Order ID if any].
• Send one thread per issue. Reply in the same thread for updates.
• Attach colour images of documents. Avoid cropped or blurred files.
• If urgent, mention your chat ticket ID so the team can link both.
• For technical support, include device, OS, app version, time, and error code.
• You can write to 1win customer service when you need official confirmation.

Phone support is not currently offered in India.

What this means for you

• There is no official 1win helpline number for India at this time.
• No toll‑free or free number is provided. Avoid sharing OTP, CVV, PAN, or Aadhaar on calls.
• If someone calls claiming to be support, end the call and contact chat inside the website or app.

Best alternatives

• Use live chat for urgent issues and real‑time fixes.
• Use email for detailed reviews and when you need records.

Expected timelines on alternatives

• Chat: reply in 1 to 3 minutes, many issues closed during the chat.
• Email: first review in a few hours.

Tips to get faster help

• Keep KYC complete and documents ready.
• Have your account ID, recent transaction details, and bet IDs handy for chat.
• Ask for off‑peak times if your case can wait. Early mornings IST often have shorter chat queues.
• If you looked for a support number or helpline number 24×7, use in‑app chat instead for verified assistance.

Messaging apps can help for quick updates and general questions. Use only verified links from inside your account.

Platforms and access

• WhatsApp or Telegram: open Support inside your profile and tap the verified link to start a chat.
• Facebook Messenger and X: use only the verified pages linked in the website footer.
• Never search for handles. Phishing pages are common.

Best for

• Quick status checks, site or app outage updates, basic how‑to guidance.
• General questions that do not need personal data.

Not for

• KYC documents, payment disputes, or sharing personal info.
• Requests that need account verification or transaction checks.

Expected response time

• WhatsApp or Telegram: 15 to 60 minutes based on queue.
• Facebook Messenger and X: same day during active hours.

Safety and speed tips

• Start from links inside the app to reach 1win customer support safely.
• Do not share OTP, full card number, CVV, or selfies.
• Share only your account ID and a short description. Move sensitive cases to in‑app chat or email.
• If asked to pay fees to “speed up”, report it in live chat.
• Keep screenshots of chats for your records.

Get focused help for app errors, game issues, and failed payments.

How to reach technical support

• Open live chat and choose Technical Support when prompted.
• Raise a ticket through the Support form for logs and attachments.
• If provided inside your profile, use the technical support email shown there.

Issues handled

• Login failures, two‑step verification errors, and account lockouts.
• Deposit failures, UPI timeout, IMPS reversal, and withdrawal errors.
• Game not loading, crashes, lag, or bet not settling.
• App install or update problems on Android and iOS.

Expected timelines

• First triage: 15 to 30 minutes on chat.
• Most fixes: under 24 hours.
• Cases needing provider or bank checks: 24 to 72 hours.

What to include for faster fixes

• Screenshot or screen recording of the error.
• Time of issue, error code, and steps to reproduce.
• Device model, OS version, app version, network type, and location city.
• Payment UTR, bank name, and exact amount if it is a transaction issue.
• Ask for 1win technical support to link your chat and email ticket IDs.

Priority care is available for eligible high‑tier players.

How it works

• If your account shows a VIP badge, priority options appear in Support.
• Access a priority chat queue and a dedicated email shown in your profile.
• Some tiers may get a personal manager via in‑app verified links only.

Best for

• Time‑sensitive payment checks and limits.
• High‑value bet settlement and account reviews.
• Travel or device changes that may trigger security checks.

Expected response time

• Priority chat: first reply in about 1 minute.
• Priority email: review within a few hours.

Tips to maximise priority service

• Keep KYC fully verified and documents up to date.
• Use the dedicated channels shown in your profile for faster routing.
• Share transaction IDs and screenshots upfront.
• Check programme rules inside your account to understand how to qualify for VIP.
• VIP contact details appear inside your 1win account only. Do not trust external claims.