Responsible Gaming

Gambling always involves the chance of losing money. The goal is entertainment, not income. A clear plan helps you play responsibly and protect your wellbeing. This responsible gaming policy aims to protect players.

• Decide your budget before playing and stick to it.
• Use deposit and loss limits in your 1win account to control spend.
• Set a time limit for each session and log out when time is up.
• Do not chase losses; pause and review instead.
• Keep money for bills, rent, and savings separate from betting funds.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
• Turn on reality check reminders to learn how long you have been playing.
• Opt out of marketing if promotions make control harder.
• Ensure no one under 18 has access to your account or device.
• Contact 1win support to request a cooling-off period or self-exclusion.

Warning signs of betting addiction can build slowly. If you notice the following, seek help early.

• Spending more than you planned or can afford.
• Needing larger bets to feel the same excitement.
• Chasing losses to try to recover money.
• Hiding betting from family or friends.
• Feeling restless, irritable, or anxious when you cannot play.
• Borrowing money, using credit, or selling items to gamble.
• Missing work, studies, or home duties due to gambling.
• Mood swings based on wins and losses.
• Repeated failed attempts to cut down or stop.
• Gambling to escape stress, loneliness, or low mood.

Betting addiction is a serious condition that needs attention.

Taking action early makes recovery easier. Account tools in 1win can help you start today.

• Set daily, weekly, and monthly deposit limits in your account.
• Apply a time-out for 24 hours up to 30 days to reset habits.
• Request self-exclusion for six months or longer through 1win support.
• Turn on reality check pop-ups at regular intervals.
• Set wager and session limits so play stays within your plan.
• Review your betting history to track patterns and control spend.
• Remove saved cards and add a cooling period before deposits.
• Opt out of promotions to reduce triggers.
• Talk to a trusted person and seek professional counselling.
• Use device or network blocking software to restrict access, if needed.

Support is available from trained counsellors and peer groups in India. Choose resources that suit your language and location.

• Tele MANAS (Government mental health helpline): Call 14416 or 1800-91-4416, visit telemanas.gov.in
• NIMHANS (National Institute of Mental Health and Neurosciences): nimhans.ac.in
• iCALL by TISS (counselling service): Call 9152987821, visit icallhelpline.org
• Gambling Therapy (global online support): gamblingtherapy.org
• Gamblers Anonymous (peer support): gamblersanonymous.org
• AASRA (24×7 crisis support): Call 9820466726, visit aasra.info

If you are worried about your gambling, you can contact 1win support any time. Trained agents can guide you through limits, time-outs, or self-exclusion.

• Live chat in the app and on the website (24/7 IST).
• Help Centre contact form after logging in to your account.
• In-app support ticket for responsible gaming requests.
• Direct message on verified official social channels, where available.